The Africa World Airlines Abuja Office provides special assistance to passengers in terms of the airline's baggage policy to help them have a hassle-free experience. One piece of hand luggage and one checked bag is usually permitted to passengers, subject to certain size and weight limits depending on the class of ticket. The office gives travelers precise information about these allowances and notifies them regarding excess baggage charges. For persons with special or delicate items to carry, assistance is offered for safe handling. The staff also gives guidance regarding prohibited items as well as requirements for domestic and international flights baggage, keeping travelers informed and within airline requirements.