How do I request a refund?
To request a refund, you must look up your order and then use the request a refund option to submit your request.
How to request a refund your Trend Micro Antivirus
All Trend Micro Security Antivirus offered a 30-day money-back guarantee if you are not satisfied with Trend Micro products. You need to request for refund within this timeframe and receive your full and final refund.
Go to the official website
Sign in using your order number and password. You can get your order number and password with your registered email id
If you have forgotten your password then you can also dial our Trend Micro Toll-Free Number – 08000903202
Source - Trend Micro Antivirus Refund