Description
#IPDD2026 | RetailOne Uses AI To Turn Mall Discoveries Into Smarter Leasing Decisions
Shopping malls often lose potential sales when customers struggle to discover stores, products or services. At India PropTech Demo Day 2026, hosted by RealtyNXT on 17 September at Taj MG Road, Bengaluru, the RetailOne team presented an AI-powered shopping concierge designed to bridge this gap by connecting customer queries with relevant retail experiences while generating actionable intelligence for mall operators.
RetailOne helps shoppers discover restaurants, offers, store locations and directions through conversational assistance. On the operator side, it converts customer queries into insights about shopping preferences, unmet demand and potential leasing opportunities. The presentation highlighted deployments across 10+ properties, more than 2,100 weekly query clusters in a sample property, and an analysis projecting ₹175 crore in annual potential business loss linked to digital discoverability. By combining automated data collection, customer assistance and portfolio-level analytics, RetailOne aims to help malls improve retail discovery, tenant performance and business decisions.
[RetailOne, IPDD 2026, AI Concierge, Retail Technology, Smart Malls, PropTech, Customer Experience]
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