In the May edition of the JustAct Webinar Series, Justice K. Kannan, Former Judge of the Punjab & Haryana High Court, former President of the Railway Claims Tribunal, mediator, scholar, and Founder of Madhyastham, joins Mr. Madhav Pudipeddi, Co-Founder & COO, JustAct, for a focused conversation on Institutional Arbitration in the NBFC & Banking Sector.
Drawing on decades of judicial, institutional, and mediation experience, Justice Kannan addresses some of the most significant procedural and regulatory questions emerging across institutional arbitration, ODR systems, enforceability standards, and financial-sector dispute resolution frameworks in India.
About JustAct
Founded in 2019, JustAct is one of India's pioneering Online Dispute Resolution (ODR) platforms, offering arbitration, mediation, and negotiation services through digital, hybrid, and in-person formats. Powered by AI-enabled tools and a proprietary case management platform, JustAct makes dispute resolution fast, fair, and accessible for corporates, MSMEs, institutions, and individuals across India and beyond.
In this video
00:00 Speaker Introduction and Session Agenda by Madhav Pudipeddi
04:20 Why institutional arbitration is becoming a business necessity for banks and NBFCs amid rising dispute volumes
08:33 Judicial scrutiny of arbitral institutions, appointment procedures, and the importance of watertight arbitration processes
19:40 The biggest pain points in banking and NBFC dispute recovery: notice, appointments, consistency, enforceability, and post-award litigation
25:24 Multi-channel notice service models, natural justice standards, and enforceability in digital dispute resolution
29:10 Consent architecture, audit trails, hearing transparency, cybersecurity, and procedural safeguards in ODR systems
36:15 Emergency arbitration, sector-specific institutional structures, and procedural flexibility in banking disputes
39:55 Whether regulators like the RBI should prescribe minimum dispute-resolution standards for institutional arbitration
45:12 Q&A on arbitration flexibility, mediation, procedural consistency, litigant confidence, and data security in ODR
56:08 Closing reflections on trustworthy processes, institutional fairness, preparedness, and the future of dispute resolution systems
Featuring
Mr. Madhav Pudipeddi | Co-Founder & COO, JustAct |
https://www.linkedin.com/in/madhav-pudipeddi-95a50020
Justice K. Kannan | Former Judge, Punjab & Haryana High Court |
https://linkedin.com/in/kannan-krishnamoorthy-a85b0b1a
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