cybrosys

There's a new item inside Odoo's Planning module called Service Requests, and it's a genuinely useful addition for anyone managing field service work. In this video, I walk through the new Service Requests view under Schedule — a dedicated queue showing incoming requests with Customer, location, phone, Role needed, Priority, and Notes. This fits directly into the ongoing Field Service changes in Odoo, which were merged into Planning back in 19.1 and 19.2, giving dispatchers a focused way to see and assign incoming work without digging through Sales Orders or Projects. In this video: Where to find the new Service Requests view What information it shows (Customer, Role, Priority, and more) How it fits into Odoo's Field Service → Planning merge Why this matters for dispatch-style operations If you've been tracking the Field Service changes with me, this is a solid next step in that story. Let me know in the comments if this is something your team would actually use for dispatching work, and subscribe if you want me to keep flagging changes like this as I find them. Connect With Us: ————————————— ➡️ Website: https://www.cybrosys.com/ ➡️ Email: info@cybrosys.com ➡️ Twitter: https://x.com/Cybrosys ➡️ LinkedIn: https://www.linkedin.com/company/cybrosys/ ➡️ Facebook: https://www.facebook.com/cybrosystechnologies/ ➡️ Instagram: https://www.instagram.com/cybrosystech/ ➡️ Pinterest: https://www.pinterest.com/cybrosys/ #Odoo20 #ServiceRequests #OdooFeatures #OdooTutorials #OdooFunctional #BusinessManagement #ERPSoftware #OdooTraining #TechTutorials #odoocommunity