Description
Odoo 20 can now automatically remind customers when a payment fails — something that used to require manual follow-up from your team.
In this video, I walk through two new settings under Sales configuration: Payment Failure Reminder Days, which sends automatic reminders on a schedule after a payment fails, and No-Token Payment Reminder Days, which nudges customers who don't have a saved payment method before their next invoice is even due.
Please note: this is based on Odoo's pre-release development branch, not the final Odoo 20 build. Features shown here are expected, not confirmed, and may change before official launch.
In this video:
Where to find the new payment reminder settings
How Payment Failure Reminder Days works
How No-Token Payment Reminder Days works
Real examples of both reminder schedules
Why this matters for subscription and recurring billing businesses
If you want to keep up with Odoo 20 as more changes show up on the development build, subscribe for more previews. Let me know in the comments if failed payments or missing payment methods have ever caused issues for your subscriptions.
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