ITIL® is a hard and fast of great practices for IT provider control (ITSM) that makes a speciality of aligning IT offerings with the desires of commercial itil certification Enterprise. Outlined in a sequence of 5 center guides—every protecting an ITSM lifecycle stage, ITIL describes procedures, duties and checklists that aren't organisation precise and are used to set up a minimal stage of competency, presenting a baseline from which to plan, enforce and measure.

> > >